Return Policy
At Solage, we strive to provide you with a seamless and satisfying shopping experience. If, for any reason, you are not completely satisfied with your order, we are here to assist you. Please read our return policy carefully to understand your options:
Contact Information:
If you encounter issues such as dissatisfaction with your order, receiving a damaged item, or if the wrong item was sent, please contact us promptly at info@solage.ca. Ensure to include the necessary information and provide pictures and/or videos of the issue.
Timeframe for Contact:
Contact us within 14 days of receiving the item to initiate the return process. This timeframe ensures that we can promptly address your concerns and provide you with the best possible solution.
Return Process:
You can return the item within 14 days of receiving it. Follow these steps for a smooth return process:
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Contact Us: Reach out to info@solage.ca with the necessary details and visuals within 14 days of receiving the item.
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Verification: Our team will review your case and may request additional information or clarification if needed.
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Approval: If eligible, we will approve the return and provide you with instructions on how to proceed.
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Return Shipment: Ship the item back to us within 14 days of receiving approval.
Refund or Replacement:
Upon receiving the returned item and verifying its condition, you will have the option for a refund or a replacement, based on eligibility.
Eligibility:
Orders may be refunded or replaced under the following circumstances:
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Not Satisfied with the Order: If you are not satisfied with your purchase for any reason, we are happy to work towards a satisfactory resolution.
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Damaged Item: In the unfortunate event that your item arrives damaged, we will gladly offer a refund or replacement.
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Wrong Item Sent: If you receive an incorrect item, we will rectify the mistake by providing a refund or sending the correct item.
Important Notes:
- Ensure to contact us within the specified timeframe for a timely resolution.
- Include detailed information and visuals in your initial contact for a faster resolution process.
- Items must be returned within 14 days of receiving approval for the return.
- Refunds will be processed in the original payment method.
Solage values your satisfaction, and we are committed to resolving any issues you may encounter. If you have any questions or concerns, please do not hesitate to reach out to info@solage.ca. Thank you for shopping with us.